FAQs

It is my mission to make sure that you are 100% satisfied with your order and more importantly your experience. If you find yourself disappointed with your purchase, please message me and we will discuss a solution.

Im interested in a custom, where do I order?

If interested in a custom, please email me at support@ruthielous.com

 

Where do you ship from?

We ship from Upstate South Carolina 

 

When will my order ship? 

All orders have a 6 week estimated time of arrival. 

 

Why did I not receive an email notification about shipping? 

Please make sure the email you are contacting us from is the one on the order. Often times the email associated with PayPal will be put into the order, and that is not the email customers are contacting us from.

 

Can you ship my order as soon as I place it? 

No. All orders are made to order, unless otherwise stated. 

 

Can I pay to have my order rushed?

Yes there is a $45 rush fee if you would like your order shipped by a expected date before the 6 week estimated time of arrival. 

 

Shipping transit is taking too long, will you refund my order? 

Unfortunately we can not control shipping times and can never guarantee an exact shipping date. We will not refund if the shipper does not deliver on the day you prefer or they initially state they will. We can not control transit times. 

 

Do you ship to Canada? 

Yes we do!

 

Can I cancel my order?

No, once placed we can not cancel orders. 

 

Can I add to my order?

No, once placed we do not add to orders. You will have to place a second order and it will ship separately.  

 

Can I change the items on my order?

No, once placed we do not modify orders. 

 

Can I combine two of my orders if they have not shipped yet?

Yes! If two orders are placed and you would like them to be shipped together please email me at support@ruthielous.com. 

 

How do you ship?

We ship via UPSP (United States Postal Service).

 

Do you offer local pickup? 

No, we regret we are unable to offer local pickup at this time.

 

Do you take returns?

No. We do not accept returns. All sales are final.

 

Do you offer exchanges?

No. We do not accept exchanges. 

 

I have a problem with my order, What do I do?

If you received an incorrect order, please email us at support@ruthielous.com and we will advise from there. All order problems must be reported within 7 days of delivery. All items must be in new and unused condition. We will not replace items that have already been personalized. 

 

I have a damaged item, What do I do?

If you received your order with damages, please email us at support@ruthielous.com. All order problems must be reported within 7 days of delivery. All items must be in new and unused condition. We will not replace items that have already been personalized. 

 

I already placed my order and now it's on sale or I have a coupon. Can you refund me?

No. Coupons, sales, preorder specials, discounts, etc can not be used on already placed orders. 

 

Sale & Coupon Restrictions: Not valid on already placed orders. At midnight EST coupon will end. Coupon must be used at time of purchase. Orders that do not use the coupon will not receive a refund, store credit, or any other form of compensation. Orders will not be cancelled to allow replacement using coupon. It is the buyers responsibility to take advantage of the coupon savings at the time of purchase. Standard website policies are in place for all sale items. All sale items cannot be combined with coupons or other offers. Limit one coupon per purchase.

 

Last edited: 04/24/2023